Terms & Conditions
iKON Self Catering Apartments

Welcome to iKON Self Catering Apartments, operated by Sivertsen Property Management CC. To ensure a seamless, transparent, and secure experience for all our guests, all bookings, payments, and property stays are subject to the terms and conditions outlined below. By confirming your reservation or settling a booking deposit, you acknowledge and accept these operational policies in full. Please review our payment terms, cancellation guidelines, and guest responsibilities prior to your stay in central Windhoek.

Acceptance of Terms and Conditions: All bookings accepted by Sivertsen Property Management, Registration No CC/2025/02206 trading as iKON Self Catering Apartments VAT Reg No: 15358548-01-05 are subject to these Terms and Conditions that are deemed to have been accepted in full by the Guest/Guests. Payment of a Booking Fee or Rental Charge also indicates acceptance of these Terms and Conditions.

General: Renting serviced apartments from iKON Apartments is not intended to confer possession on the Guest/Guests. The Guest/Guests confirms that they will not be occupying the serviced apartment as their only or principal home.

Reservations & Payment: Your booking is only confirmed when you receive a written confirmation of your booking following receipt of payment of the Booking Fee. When a booking is made, 100% of the total Rental Charge (Booking Fee) is required in advance prior to arrival unless an alternative payment arrangement is offered by iKON Apartments in writing. Clients/Guests wishing to extend their stay are required to give at least 7 days’ notice, subject to the apartment or an alternative being available. Payment must be made in Namibia Dollar and must be clear of all bank charges, exchange rate variations and any other deductions. We accept the following methods of payment: Bank to bank transfer to our account, Visa and MasterCard. Under no circumstances will accommodation be provided until we have received cleared funds to cover the Rental Charge. Failure to pay in accordance with the agreed terms of payment may result in suspension of accommodation. We reserve the right to charge interest on overdue accounts at 4% above Namibian bank prime rate and to seek payment in full for accommodation during the suspension period.

Rental Charges: The Rental Charge includes a weekly cleaning service, change of bed linen and towels once a week, utility charges Wifi and a limited selection of DSTV channels. Additional cleaning services are can be arranged at an additional fee to be confirmed upon request. Additional cleaning services are subject to availability.

Laundry Service: Laundry service is not included in rental charges, however, this service can be requested at an additional fee to be confirmed on request. Laundry Service is subject to availability. iKON Apartments will use reasonable efforts to try to ensure that its cleaning service maintains a high-quality service. However, iKON Apartments is not responsible for clothing that bleeds, shrinks, or otherwise changes as a result of normal washing. iKON Apartments is not responsible for lost articles unless proven that we are responsible for the loss. IKON Apartments is not responsible for garments labelled "hand wash only" or "dry clean only" and is not responsible for checking for these labels in Client’s/Guest’s garments. Please check garments before handing the garment over to the laundry service. IKON Apartments is not responsible for loss of or damage to any personal or non-cleanable items left in the clothing or laundry bags such as money, jewellery, or anything else. Our Clients/Guests agree not to leave such items in their clothing or in the laundry bags. iKON Apartments reserves the right to refuse cleaning any garment. iKON Apartments does not guarantee removal of all stains. Clients/Guests must notify iKON Apartments within 3 business days of receipt of laundry delivery of any lost or damaged items from that particular delivery, failure to do so constitutes a waiver of a claim for any lost or damaged items from that delivery.

Occupants: Only Guests specified by name at the time of booking by the Guest/Guests may occupy the serviced apartment. The Guest/Guests must not assign, sublet or part with or share possession of the serviced apartment or any part of it. IKON Apartments reserves the right to refuse admittance to the Guest if they are in breach of this condition.

Cancellation Policy: Cancellations must be notified to us in writing. When notification of cancellation is received more than 30 days prior to the arrival date, all payments will be refunded after deducting the Booking Fee which is forfeited. When notification of cancellation is received less than 30 days prior to the arrival date, the Booking Fee is forfeited, and the refund of other payments is subject to the accommodation being relet. The refund is less the rent for any part of the contracted occupancy during which the accommodation remains vacant. A change of arrival date or departure date by the Guest/Guests may be treated as cancellation and re-booking. IKON Apartments recommends that the Guest/Guests insures against cancellation.

Arrivals & Departures: Apartments are available for occupation after 14:00h on the day of arrival, however, when possible keys are made available for collection during working hours (weekdays between 08:00h and 17:00h). Apartments must be vacated and keys returned by 10:00h on the day of departure. If there is a delay in vacating the serviced apartment beyond 10.00h, a full day's rental will be charged to the Guest/Guests.

Reception Hours: iKON Apartments reception is open on Monday to Friday 08:00h to 17:00h. We request that all guests indicate their estimated time of arrival and notify iKON Apartments in case of any change in estimated arrival time. Guests arriving outside of Reception operating hours will receive key cards from the security on site. Guests departing outside of Reception operating hours must hand all key cards to security on departure.

Key Cards: Key Cards will be provided for the serviced apartments and are to be returned in line with the departure terms as above. For any keys not returned, there will be a N$100 charge. If the Guest/Guests loses or misplaces their key card during occupation and require assistance to gain entry, an additional charge of N$250 will be made.

Wifi: Wifi internet access is provided in all serviced apartments. Although we will endeavour to assist with any connection problems, IKON Apartments accepts no responsibility for the inability to connect to this facility.

Property Use & Conditions: The Guest/Guests is responsible for taking all reasonable care of the serviced apartment and its contents. The serviced apartment and all equipment, utensils, furniture etc. must be left clean and tidy at the end of the Rental Period. No items may be removed from the serviced apartment. Except in the case of normal wear and tear the Guest/Guests will be responsible for making good any damage to the serviced apartment or its contents which has occurred due to negligence, wilful damage or irresponsible behaviour on the part of the Guest/Guests or their visitors. Such damage must be reported to us without delay. In the event that breakages or damage are discovered, or extra cleaning required, after departure, we will notify the Guest/Guests in writing within 7 days of departure, providing detail of the issues and an invoice for the cost of rectifying them. iKON Apartments reserves the right to withhold a deposit of N$ 1000.00 which amount shall applied in whole or in part for making good any damage to the apartment or its contencts which has occurred due to negligence, wilful damage or irresponsible behaviour on the part of the Client/ Guest of his guests. IKON Apartments will not be held responsible for any personal injury, loss or damage to personal effects howsoever arising at the serviced apartment or in the apartment block or its grounds. Smoking is not permitted in the serviced apartments or communal areas. Pets must not be kept at the apartments.

Complaints: Any complaints must be made in writing immediately to IKON Apartments. We shall not have any liability for any complaint received after the completion of the Rental Period.